21 years. Still learning.

From .NET development to ServiceNow, AIOps and now GenAI: a career built on making complex operations visible and dependable.

Oct 2026 — Present

Now

Senior Architect

Orange Business, Navi Mumbai, India

Promoted to Senior Architect in October 2026, after nine years as an Integration Specialist. Applying GenAI and LLMs to real operational problems in enterprise IT, building on 21+ years across ITSM, monitoring, AIOps and enterprise architecture, and taking each idea from use-case discovery to a working, production-oriented solution.

Architected and shipped GenAI solutions for IT operations: NOC L1 assistance for network incident triage, LLM-driven code review, AI-powered dashboard generation with automated statistics suggestions, GenAI-powered observability, and FinOps agents combining ML and LLMs for cloud cost estimation
Driving AI adoption across 30+ client environments
Leading a team of 20
Helping move enterprise observability toward open-source technologies such as Zabbix and Grafana
Running architecture and solution reviews, and building rapid prototypes that prove an idea before it is built out

GenAILLMsRAGAI agentsAIOpsObservabilityZabbixGrafanaServiceNowAWSFinOps

2017 — 2026

Integration Specialist

Orange Business, Navi Mumbai, India

Spearheading seamless integration between monitoring tools and ITSM frameworks using AIOps platforms. Leading teams of developers and analysts, conducting code reviews, and architecting observability solutions for enterprise clients across cloud and on-premise environments.

Implemented AIOps solution on AWS with API Gateway (Vector) and Grafana for observability across multiple enterprise clients
Integrated monitoring tools including SolarWinds, Cisco, Aruba, ThousandEyes, and Moogsoft with ServiceNow
Evaluated and piloted Moogsoft, Splunk, ElasticSearch, NewRelic, and Logic Monitor for AIOps platform selection
Contributed to RFP responses with effort/cost estimates; collaborated with pre-sales on bespoke client proposals
Led and mentored teams of developers and analysts; conducted technical workshops for new joiners

ServiceNowMoogsoftGrafanaAWSDockerSolarWindsThousandEyesAIOps

2011 — 2017

Technical Lead / Senior Software Engineer

Accenture, Mumbai, India

Managed enterprise service management portal for a major mining client focusing on ServiceNow ESM, auto-discovery, and cloud migration. Progressed from Senior Software Engineer to Technical Lead over six years.

Implemented one of the largest ServiceNow auto-discovery processes to date, spanning multiple data centers
Led data center migration to AWS cloud with minimal disruption and zero production incidents
Integrated SAP Solman with ServiceNow for automated execution of codes in response to specific errors
Received ACE Award for team performance and GEM Award from client for exceptional value to deliverables
Innovation Contest finalist — idea selected among final 8 out of 14,000 submissions at Accenture IDC

ServiceNowAWSSAP SolmanSharePoint.NETSplunkPython

2007 — 2011

Senior Software Engineer

Hexaware Technologies, Mumbai, India

Specialized in .NET-based application development including web applications, client-server systems, and standalone applications. Received Microsoft BI training and led requirement gathering for new projects.

Selected for knowledge exchange programs and client meetings in the USA — traveled twice for business engagements
Received client appreciation for efficient project handover and delivery ahead of schedule
Led requirement gathering, technical documentation, and solution development for multiple enterprise clients
Mentored junior team members and played a key role in company hiring processes

.NET FrameworkASP.NETSQL ServerSSISSSASSSRS

2005 — 2007

Software Engineer

Puretech Digital, Mumbai, India

Developed robust web applications for Indian and international clients using ASP.NET and SQL. Provided on-site client support and handled requirement gathering, solution design, and deployment.

Developed web applications for large Indian and international enterprises leveraging ASP.NET and SQL
Provided on-site client support and resolved data discrepancies with precision SQL fix queries
Received positive client feedback for scalable, efficient application delivery exceeding expectations

ASP.NETSQL ServerHTMLJavaScript

Education

Bachelor of Science

University of Mumbai

1999 to 2002, Mumbai, India