21 years.
Still learning.
From systems administration in the early broadband era to leading enterprise cloud migrations and ITSM programs — a career built on infrastructure that's supposed to be invisible.
Integration Specialist
Orange Business
Navi Mumbai, India
Spearheading seamless integration between monitoring tools and ITSM frameworks using AIOps platforms. Leading teams of developers and analysts, conducting code reviews, and architecting observability solutions for enterprise clients across cloud and on-premise environments.
- –Implemented AIOps solution on AWS with API Gateway (Vector) and Grafana for observability across multiple enterprise clients
- –Integrated monitoring tools including SolarWinds, Cisco, Aruba, ThousandEyes, and Moogsoft with ServiceNow
- –Evaluated and piloted Moogsoft, Splunk, ElasticSearch, NewRelic, and Logic Monitor for AIOps platform selection
- –Contributed to RFP responses with effort/cost estimates; collaborated with pre-sales on bespoke client proposals
- –Led and mentored teams of developers and analysts; conducted technical workshops for new joiners
Technical Lead / Senior Software Engineer
Accenture
Mumbai, India
Managed enterprise service management portal for a major mining client focusing on ServiceNow ESM, auto-discovery, and cloud migration. Progressed from Senior Software Engineer to Technical Lead over six years.
- –Implemented one of the largest ServiceNow auto-discovery processes to date, spanning multiple data centers
- –Led data center migration to AWS cloud with minimal disruption and zero production incidents
- –Integrated SAP Solman with ServiceNow for automated execution of codes in response to specific errors
- –Received ACE Award for team performance and GEM Award from client for exceptional value to deliverables
- –Innovation Contest finalist — idea selected among final 8 out of 14,000 submissions at Accenture IDC
Senior Software Engineer
Hexaware Technologies
Mumbai, India
Specialized in .NET-based application development including web applications, client-server systems, and standalone applications. Received Microsoft BI training and led requirement gathering for new projects.
- –Selected for knowledge exchange programs and client meetings in the USA — traveled twice for business engagements
- –Received client appreciation for efficient project handover and delivery ahead of schedule
- –Led requirement gathering, technical documentation, and solution development for multiple enterprise clients
- –Mentored junior team members and played a key role in company hiring processes
Software Engineer
Puretech Digital
Mumbai, India
Developed robust web applications for Indian and international clients using ASP.NET and SQL. Provided on-site client support and handled requirement gathering, solution design, and deployment.
- –Developed web applications for large Indian and international enterprises leveraging ASP.NET and SQL
- –Provided on-site client support and resolved data discrepancies with precision SQL fix queries
- –Received positive client feedback for scalable, efficient application delivery exceeding expectations
Bachelor of Science
University of Mumbai
1999 — 2002 · Mumbai, India